A corporate wiki is a great tool for sharing information with employees. It's also useful for training new hires and keeping everyone informed on company policies.

However, a knowledge base is a much better option for storing information. A knowledge base is an effective way to store information because it allows users to search for specific topics and find answers quickly.

The article compares the pros and cons of each and how they stack up against each other to help you decide whether a corporate wiki or knowledge base makes sense for your company.

What is a Corporate Wiki?

A corporate wiki is a type of knowledge base used within organizations to share information and collaborate on projects online. These wikis usually contain documents, presentations, spreadsheets, and other types of files.

Wikis are useful for companies who want to share information internally, especially when it involves sensitive topics.

There are two main types of wikis: public and private. Public wikis allow users to edit the content, whereas private wikis require approval before edits can be made. Private wikis are typically used within teams, for example, with customer service agents, while public ones are intended for wider audiences.

What is an Internal Knowledge Base?

An internal knowledge base is a collection of documents that employees can reference while working within an organization. These documents can be anything from instructions on how to perform a task to articles explaining industry standards.

A knowledge base allows you to store information in a centralized location, while still allowing others to contribute. Additionally, it provides a single point of reference for all internal information.

While wikis are typically used for collaborative projects and collaboration among teams, knowledge bases are meant to provide quick answers to questions that arise during the course of business. Since they contain information that is specific to individual departments, knowledge bases are usually kept private until they are shared with other departments.

Wikis are ideal for sharing large amounts of information over long periods of time, whereas knowledge bases are useful for distributing smaller pieces of information to multiple individuals.

Benefits of a Knowledge Base

Knowledge bases are powerful resources that allow companies to share knowledge among employees.

These databases provide a central location for storing documents, articles, videos, and other content. There are several benefits to having a corporate wiki versus a knowledge base.

Here are a few key clear distinctions that might cause you to choose to use a knowledge base over a wiki.

Easy to createCreating a knowledge base requires less work than creating a wiki. You connect your existing apps, such as cloud storage apps, to minimize your initial content investment, which means it's also cheaper to create.Efficient storageYou can save space by using a knowledge base rather than a wiki. For example, you can store PDFs directly in a knowledge base instead of converting them into HTML pages first.Faster to searchSearching through a knowledge base software app is faster than searching through a wiki. The reason for this is that knowledge bases have been optimized specifically for searching.Less prone to vandalismIf someone tampers with a wiki page, they could potentially damage the entire website. However, if someone edits a document in a knowledge base, only their own version will be affected.Allows for easy collaborationWhen you create a software knowledge base, you give people permission to collaborate on the same documents. This means that anyone who has access to the database can work together on the same set of files.Can be accessed remotelyMany knowledge bases are accessible via mobile devices, such as smartphones and tablets. This means employees can access the information.Provides a centralized place for documentationWhen you create knowledge bases, you can organize all of your documents into one place. A content gaps knowledge base provides a single location for all of your company’s documents. It can also be used as a self-serve library business application for businesses that want to keep track of their most frequently accessed documents.

Knowledge bases are typically built specifically for business purposes. They allow businesses to create and maintain structured data, and they can be customized to meet specific needs.

Source: https://nimbusweb.me/blog/corporate-wiki-vs-knowledge-base/